Information collected directly from you through at “teampetsupply”
We collect personal information directly from you to do all the things typically associated with electronic and mobile e-commerce web sites. Examples of the information we collect include your name, address, telephone number, mobile phone number, email address, credit card number, purchase and ordering information. Your information is kept strictly confidential and will not be sold, reused, rented, disclosed or loaned.
This information is collected at various places: for instance, when you check out with your online order; subscribe to email offers, newsletters, or participate in online contests or special offers.
We use this collected information to do things like:
- Process your online orders.
- Provide Customer Service, whether we are responding to a request or following up on an order.
- Open an online account at your request.
- Market our products (for example, we may add you to our email marketing list when you purchase products online).
In addition, you may engage in conversations with us. These conversations may take place on our website or social media. You may post content, such as comments, product reviews, or post images/video on our social media sites on Twitter, Facebook or Instagram.
Navigational and Location Information
When you visit “teampetsupply”, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate.
Navigational information is largely anonymous in the sense that it doesn’t contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it.
When collecting the IP address, we may also be able to determine location information such as city, state, country, a designated marketing area and the ISP being used. We will also collect the type of mobile device you are using when connecting to our mobile website so we can provide the mobile website version best suited for your mobile device.
When you make a purchase at “teampetsupply” using a credit card your credit card information is not stored on our server(s). It is securely passed to our merchant processor who approves or declines the purchase. Therefore, “teampetsupply” will never have access to your card account numbers after your transaction.
To better understand what you do while on our site, we use a browser feature known as a “cookie.” A cookie is a small data file that’s stored by your web browser (i.e., Internet Explorer, Firefox, Chrome) on your computer or device. It’s used to do things like see how you navigate on “teampetsupply” and remember when you return. This helps us improve our site, provide better Customer Service and tailor offers to you based on your location and/or purchase history.
Overall, these technologies may be used to help us see which of our interactive experiences online users like most. Cookies allow us to associate your online navigational or transnational information with any personal information you provide, or we otherwise collect (such as name, address, phone number, email address, and IP address).
How do I opt out of Email Marketing?
If at any time you’d like to stop future delivery of our email offers, simply follow the instructions located at the bottom of each message. This will stop future email marketing offers, but won’t stop transnational or operational messages such as email confirmations of your online order or Customer Service emails. You may also call us at 866-738-7330.
How do I update my account?
You may update or modify your billing and shipping related information by logging into your account or by calling us at 866-738-7330.
How do we secure your information on our website?
We have the following types of security measures: firewall technology and secure-socket-layer (SSL) certificate authentication. Please note, SSL is encryption technology that provides security for information that’s transmitted over the internet.
While we implement the above security measures on our website, you should be aware that 100% security is not always possible.